Shipping, Returns & Refunds

We want you to be happy with your purchase, so please measure carefully. 

Need to Make A Return?

  • Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

Return Eligibility Requirements

  • ALMOST all items are eligible for a return, please see below for exceptions & rules:
    • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
    • Original tags (if applicable) must be attached & intact.
    • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
    • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
    • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.

Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

  • Intimates (i.e. Self-Adhesive Bras), Face Masks, and Jewelry
  • Hats and Beanies
  • Any items marked 50% off or more at time of sale
  • Gift cards
  • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

How to Make A Return

Return for an exchange:

  • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

Return for a refund:

  • Must be postmarked within 7 days of the delivery date.
  • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.

Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.

Return for store credit:

  • Must be postmarked within 7 days of the delivery date.
  • If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.

To initiate your Return:

Submit a return request (through our Customer Service Portal under contact us or send an email to Info@NoirBlancBoutiq.com) and we will e-mail a return shipping label to you a RMA Number to identify the return authorization

Each piece is handmade especially for you. If you measure incorrectly and need to exchange, we have a minimal exchange fee of $15 per piece. 

  • Why?  We do not recycle or resell returned items.  The returned item is a loss for us.

This fee covers a fraction of our loss when we receive a return and make you a new piece.  We also incur a shipping expense to send the new piece back to you.

You may return most new, unworn items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper.

Noir Blanc Boutique will notify you via e-mail of your refund once we've received and processed the returned item.

If you have any questions about sizing, shipping, or returns, please contact us at info@noirblancboutiq.com.